Outsourcing jobs is good and necessary in a global economy. It encourages innovation and keeps the cost of services affordable for Canadians. Banks are not charities or community service organizations. They must make money (i.e., profiits) [sic] to provide the services they offer to customers, especially the expensive individual account services they give people with small amounts of money. The only way our financial institutions can continue to provide these services at affordable prices is to cut their costs as much as possible and wherever possible. Sending “back office” jobs overseas is the smartest way to do this.
—”CanCrit,” April 14, 2013 in “Former outsourcer describes how job destruction works: Walkom,” Toronto Star reader comment